1. Placing an Order
- All orders must be made via www.indianmangoes.com.au.
- Customers must choose one or more lots to place an order. Each selected lot is treated as a separate order with its own unique number.
- Orders are only accepted within the availability window mentioned for each lot.
- Orders are confirmed only after full payment is received.
- A confirmation email will be sent from orders@indianmangoes.com.au. Please mark this address as safe in your email client.
- Keep this confirmation email as proof—especially if choosing store pickup.
- A confirmation SMS will also be sent to the phone number entered during checkout.
- If you don’t receive an email within 10 minutes of ordering, contact us at info@indianmangoes.com.au with your name, lot number, order date, mango variety, and pickup location so we can assist.
2. Product Availability
- Mango season generally starts in early April and runs through mid-June, depending on export readiness and customs.
- Each lot listing will include an estimated delivery window.
- Please understand that delivery timelines may shift by a week or so. If delays are longer, we’ll notify you by email from info@indianmangoes.com.au.
3. Pickup Process
- An order is marked as fulfilled once the mangoes are ready for pickup at your selected location and a notification is sent to your contact details.
- Notification will be sent via email and/or SMS to the contact information provided at checkout.
- Orders must be picked up within 2 days of receiving the “Ready for Pickup” message. Pickups must happen during the store’s business hours.
- If mangoes are not picked up within 2 days, we are not liable for product quality, and no refunds or replacements will be issued.
- After 2 days, your mangoes may be removed from the store. The order is still considered fulfilled.
- Mangoes are perishable, and minor damages during transit (up to 10–15%) are expected. These are not covered under refund or exchange.
4. Delivery Policy
- Once your mangoes are dispatched, we’ll notify you via email and/or SMS.
- If no one is available to receive the order, it may be left at the delivery address. If unsafe, the courier may return the box(es).
- You must arrange redelivery within 1 day. Additional charges may apply.
- After the 2nd day, the order will be canceled with no refund or replacement.
- Third-party couriers handle delivery; we cannot guarantee changes to the schedule once the order is dispatched.
- If the delivery address is entered incorrectly during checkout, we cannot issue refunds for misdelivered orders.
5. Unfulfilled Orders
- If we’re unable to deliver your mangoes for any reason, a full refund will be issued to the original payment method.
6. Incorrect Info or Missed Pickup
- Orders not collected within 2 days of the pickup notice are non-refundable and non-replaceable.
- We are not responsible if communication fails due to incorrect email or phone numbers being provided.
7. Cancellation Policy
- To cancel your order, send a request to orders@indianmangoes.com.au from the same email used during checkout. Include your order number and contact number.
- If canceled within 48 hours of ordering, you’ll receive a 100% refund.
- No refunds will be issued for cancellation requests made after 48 hours.
8. About Spongy Tissue in Alphonso Mangoes
- Alphonso mangoes can develop a condition called spongy tissue, where some of the inner fruit remains hard despite external ripeness.
- This is a natural, genetic issue and cannot be identified before ripening.
- While we take great care in sourcing, this cannot always be avoided. Alphonso mangoes are sold “as is”, and no refunds will be given for spongy tissue issues.
Spongy Tissue example 1:
Small portion of the fruit with Spongy tissue
Spongy Tissue example 2:
Large area of spongy tissue
Spongy Tissue example 3:
